Exchanges & Returns

EXCHANGE/RETURN POLICY

ITEMS PURCHASED ON SALE OR DISCOUNTED ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. 

RETURN

If you are unhappy with your purchase, we will gladly accept your return as long as it is in the condition you received it - unworn/unused, with tags intact and clean, damage free, and with no traces of dirt, make-up or perfume residue  Tulips and Tunics Boutique must be contacted within 3 business days of receiving your merchandise at shoptulipsandtunics@gmail.com in order to expedite your return process. Please state RETURN on the subject line and include the invoice number and reason you are returning in your email. Your item should be postmarked no more than 5 business days of receiving merchandise. Shipping cost of a returned item is the responsibility of the customer.  RETURNS will given as a STORE CREDIT only. 

Full refund will ONLY be given to DAMAGED merchandise upon arriving to you. If the item you are returning is damaged merchandise, please include a photo of the damage(s) with your email.  Once we receive and inspect your damaged merchandise, we will process your refund and a credit will automatically be applied to your credit card or original mode of payment .  Please allow us 5-7 business days to process your store credit or refund.  You will not receive a refund or store credit on your shipping cost.  

EXCHANGE 

We want you to be happy with your purchase. Should your order require a different size and/or color, we will gladly offer an exchange of the same item for a different color and/or size as long as we have your desired item in stock. If you need to exchange it for the same item in a different size and/or color, send us an email at shoptulipsandtunics@gmail.com within 3 business days of receipt of your merchandise with EXCHANGE on the subject line and the size and/or color that you want to exchange in your email.  Your item exchange will be accepted provided it is in the condition you received it - unworn/unused, with tags intact and clean with no traces of dirt, make-up or perfume residue. It should be in a new and saleable condition. The cost of shipping a return is the buyer's responsibility and should be postmarked no more than 5 business days of receiving merchandise. If an item is no longer in stock, we will offer you a store credit only.  You will not receive a store credit on your shipping cost.  Please allow us 5-7 business days to process your store credit. 

 

Please send all Returns or Exchanges to:

Tulips and Tunics Boutique

446 Timber Leaf Drive

Sylva, NC 28779

 

If you are returning an item valued over $75 please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 Thank you!